3CX’s innovative technology delivers seamless Unified Communications features – without hype and complications! 3CX provides users with a complete suite of Unified Communications features to satisfy their every need from seeing the presence of their colleagues, to instant messaging and web conferencing, making 3CX the ideal solution!
See Presence of Colleagues – From Anywhere
A big Unified Communications feature in 3CX Phone System is presence. View presence of colleagues from anywhere – and eliminate expensive telephone bills or unnecessary call transfers that might annoy customers. Presence information is available in all 3CX clients - Windows, Mac, Android and iOS and from anywhere, be it in the office or out of the office. See the presence information of colleagues located in other offices around the world too (requires the Pro edition).
Deliver Faxes & Voicemail to InboxCX will record voice mails and forward them to the users’ inbox, allowing them to listen to voicemail without having to call in. LIkewise, faxes are received and forwarded to the user as PDF files. Unified Messaging is achieved out of the box with 3CX without the need for additional software or configuration!
Instant Messaging
3CX includes a full text messaging functionality. Allow employees to communicate together via text chat, without the need to rely on third party internet messaging systems that can be difficult to manage and cause productivity issues. 3CX users can send and receive text messages via the 3CX Windows, Mac, iPhone and Android clients!
One Number – Use Your Office Extension Anywhere
3CX clients for all popular platforms allow you to make calls from anywhere and with any device, delivering the one number concept. Now customers can reach you wherever you are on your office phone number, based on rule sets that you can configure, and you do not have to give out your mobile number any longer.
Integrate Communications with CRM
Unify your phone communications with CRM. With 3CX, inbound and outbound calls and call duration are journaled automatically in your CRM system. Generate insightful reports on customer and agent activity without the need for manual call logging.
Get a Customer Name Rather than a Number
Link 3CX to your customer database and have caller IDs automatically resolved to a customer name. Agents will save time identifying the customer, improving productivity whilst reducing wait time for the customer. Import customer names to the 3CX Phonebook or alternatively link 3CX to your customer database in Microsoft Exchange, LDAP or SQL (requires Pro edition).