Increase your agents’ productivity while boosting your customer satisfaction by integrating 3CX Phone System Pro and Microsoft Dynamics with the 3CX CRM Integration Module.
By integrating 3CX and Microsoft Dynamics, you will be able to benefit from the following features:
Click to Call - Launch phone calls to customers and partners with a single click straight from Microsoft Dynamics. There isn’t any need to type a phone number.- Call Pop-ups - Inbound calls are automatically linked to a customer record based on their caller ID so that the record pops up when a call is received. This saves time for customer service personnel and allows more professional handling of calls.
- Call Journals - All calls are logged in Microsoft Dynamics. This helps personnel keep track of calls with a customer and to keep notes on the customers’ requirements. Missed calls are logged and linked to the customer’s record so that customer service personnel can quickly call them back.
