Boost your customer satisfaction and increase your agents’ productivity by integrating 3CX Phone System Pro and Salesforce with the 3CX CRM Integration Module.
By integrating 3CX and Salesforce, you will be able to take advantage of the following features:
Click to Call - Launch calls to contacts with a single click straight from Salesforce. There is no need to enter your customers’ number into your phone.- Call Pop-ups - Customer records are brought up automatically upon receiving an inbound call as they are automatically linked based on their caller ID. This saves time for customer service agents, which helps productivity while keeping customers happy.
- Call Journals - All calls are logged within the Activities section in Salesforce. Your sales staff can easily keep track of all incoming, outgoing and missed calls made to a customer.
