Boost your customer satisfaction and increase your agents’ productivity by integrating 3CX Phone System Pro and SugarCRM with the 3CX CRM Integration Module.
By integrating 3CX and SugarCRM, you will be able to take advantage of the following features:
Click to Call - With a single click, straight from SugarCRM you can launch phone calls without the need to type a phone number.- Call Pop-ups - By being linked to their caller ID, customer records are automatically opened when inbound calls are received. This saves precious time for customer service personnel and avoids frustration from customers who might otherwise have to spell out their name and wait while their records are found.
- Call Journals - All calls are logged in SugarCRM. This assists employees to keep track of call history with a customer to be able to meet their demands. Missed calls are also logged and linked to the customer’s record so that customer service personnel can follow up.
